Accessibility Statement

Accessibility statement for Empower Agency

This accessibility statement applies to, a website run by Empower Agency Ltd.

We want as many people as possible to be able to use this website, to feel welcome and find the experience rewarding, going above and beyond minimum accessibility requirements.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Preparation of this accessibility statement

This statement was prepared on 25 February 2022.

This website was last tested on 11 May 2023.

The test was carried out using Google’s Lighthouse tool.

You can read the full accessibility test report here.

How accessible the Empower website is

Using Google’s Lighthouse tool, the Empower Agency website is 100% accessible in terms of Performance, Best Practices and SEO.

In 2022, the Empower Agency website scored 95% accessible in terms of Accessibility.

In 2023, the Empower Agency website scored 98% accessible in terms of Accessibility – a 3% improvement.

Empower Agency Accessibility Test May 2023

The following elements of the Empower website are not accessible:

  • Links do not have a discernible name (11 instances)

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email:
  • Write: 69 Coborn Road, London E3 2DB

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Ben Matthews, Director,

Technical information about this website’s accessibility

Empower Agency Ltd is committed to making its website accessible.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by August 2023. When we publish new content we’ll make sure our use of images meets accessibility standards.

The following elements of the Empower website are not accessible:

  • Background and foreground colours do not have a sufficient contrast ratio (1 instance)
  • Links do not have a discernible name (3 instances)

We plan to fix these issues by August 2023.

Disproportionate burden

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Some forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2022, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.