Job Opportunity: Junior Account Director

About the role

• JOB TITLE: Junior Account Director
• LOCATION: Based in the UK. This is primarily a remote role, with monthly in-person team meetings in London which you will be required to attend, and optional weekly co-working in London with the wider Empower team. 
• WORKING HOURS: Full-time 40 hours a week (core working hours 10am – 4pm). Flexi working hours and part-time applications (min. 4 days a week) considered.
• SALARY: £52,000 – £58,000, depending on experience
• START DATE: ASAP

Link to full job description and further details here

About Empower

Empower is a strategic digital partner for causes creating impact around the world.

• Empowering people is our mission.
• It’s our vision for all causes to create positive social and environmental impact through effective digital communication.
• To help organisations do this, we develop insight-led digital strategies that enable their teams, and move their supporters to act.
• We’re proud to be a B Corp and our commitment to mission-aligned work means we only work with people who share our values of being people-centred, ethical and driven to create change.

Check out some of our recent work here.

Due to a run of recent client and project wins, along with our long-standing campaigns for nonprofits and purpose-led clients, we’re looking for a Junior Account Director to lead several of our key client accounts. This role is an ideal next step for someone looking to progress from Account Management.

Diversity, Equity and Inclusion at Empower

Diversity, equity and inclusion is a crucial part of our core values at Empower. Whilst we are proud of our diverse, equitable and inclusive working environment, we recognise we could do better and we are striving to improve our DEI efforts.

We want diverse candidates because we recognise the strengths that our differences bring to the organisation, the value in our different perspectives and the variety of lived experiences that enrich our team and our work.

We welcome people from all backgrounds and walks of life and we are proud to be an equal opportunity workplace and Disability Confident Committed. We especially welcome applications from groups currently under-represented in our organisation, including Black, Asian, minority ethnic groups, LGBTQ+ and persons with disabilities and neurodiverse traits.

All job applicants will receive equal treatment regardless of age, disability, gender identity, sexual orientation, race, religion or belief, education, or socioeconomic background.

We want you to have every opportunity to shine and show us your talents. Please let us know if there is anything we can do to make sure the process works for you.

Further details about our recruitment process can be found here.

Why we’re good to work for

• Do nice work for nice clients with a nice team (nice!)
• We want to work with the real you – see our Manuals of Me
• We’re a dedicated B Corp!
• Work with well-known brands in the purpose-led and nonprofit sector
• Flexible remote working in a friendly, supportive working environment (you can work in your PJs if you want to, as long as the work gets done!)
• Monthly meet-up in London with your colleagues for collaboration, creativity and cake
• Modern working environment (our stack includes G-Suite, Slack, Productive)
• Internal team structure (you’ll never work on an account alone and won’t have to worry about your handover when you’re taking a well-deserved break)
• Hands-on experience and training in developing and implementing the latest digital marketing approaches

What you’ll be doing

On every account you’ll be leading an Account Manager, an Account Executive, and often digital specialists. You’ll also be a member of Empower’s Senior Management Team (SMT) helping our Co-Founders shape a sustainable future for Empower: 

• Client Servicing: You are the ultimate owner of multiple client accounts, profitability and relationships, leading your teams in exemplary client delivery at the highest standard, on time and on budget. You’ll inspire all of Empower to innovate and deliver excellence in client servicing, through your daily work, sharing knowledge, experience and lessons learned, across account delivery, and areas of specialism.

• People: You line manage and account manage our team, with a values-aligned approach to create environments where our team feel safe, trusted, and can flourish and progress. You work with Empower’s SMT to align our team’s wellbeing with the business and client needs to ensure retained and returning clients. You ensure Empower continues to develop as a values-led, diverse and inclusive business, with people at its heart.

• New Business and Client Growth: You proactively deliver account growth and renewal for current clients, by developing senior client relationships, keeping a constant eye on opportunities, and ensuring excellent work by your teams. You proactively identify issues ahead of time and provide solutions to avert them. You help drive new business as a process within Empower, along with the Account Directors and Co-Founders, and successfully take new briefs from proposal to pitching, resourcing and onboarding. 

• Agency Development: You are an active member of the SMT, alongside Empower’s Founders, HR & Operations Manager and other Account Directors. Contributing to business critical issues and opportunities in the short and long-term, ensuring Empower’s strategic growth and development. You are a strategic thinker and innovator, working directly with Empower’s Co-Founder to develop our sustainable, profitable business, excel as a B Corp and create impact for our clients.

• Implementation: You support and lead your account teams and specialists to high-standard delivery across Empower’s key client services, including: tools, training and transformation, organic social media, content and community management, creative development, paid media, email marketing, search and measurement. You draw on your client and industry experience, team and specialist work, to deliver creative thinking, and innovative bespoke pathways to exceed client requirements. 

• Resourcing and Finance: You ensure the profitability and well-balanced resourcing of your clients and teams. You effectively map your strategic priorities and growth plans, secure the resources, communicate and deliver in a values-aligned way.

• Innovation, Insight & Strategy: You stay on top of best practice and emergent trends within digital marketing, client industries, and regularly bring insight to team and clients. You deliver impactful measurement and strategy, surfacing ideas, innovations, hypotheses and recommendations for Empower and our clients.

• Marketing: Via external marketing you are a respected face of Empower, generating trust and respect for your expertise and values-driven approach. 

Please note: If you have a specialism: creative, paid media, design, email marketing, etc, we’d love to hear about it in your application. Equally, if there’s an area mentioned above that you feel is weaker, we are happy to help you fill this gap. 

Link to full job description and further details here

Core competencies we look for

Empower seek these competencies across all levels:

• Leadership: You inspire and influence others towards achieving organisational and personal goals, enabling teams to perform at their best, and fostering a positive work environment. You work proactively, bringing forward solutions, researching and sharing knowledge, being future-oriented and fostering innovation. 

• Responsibility: You are fully accountable for your work, and a proactive manager – up and down, of projects and clients. You are comfortable taking decisions with the best information you have available. You are punctual, have optimal time, deadline and task management. You are self-motivated, consistent and communicate clearly.

• Relationships: You build relationships with clients and colleagues that deliver on client-work, agency and career development for yourself and others. You plan and use time well with others, delivering the best possible outcomes and experiences from interactions. You excel in creating and interrogating briefs. You provide regular praise and constructive feedback.  

• Creativity: You apply inventive solutions to your work, and apply flexible thinking, bringing forward new ideas and evolving existing ways of working. You contribute new ideas, are ready to reshape and evolve, and encourage others to do the same. 

• Commercial Awareness: You ensure our profitability through your account work, internal projects, management of resources, people and clients. You think strategically, identifying and executing on creative and commercially viable opportunities for business growth or efficiency. You identify and surfacing risks or issues ahead of time, and evaluate financial risk.

• Values-Driven: You are motivated to work for Empower as a B Corp and impact driven organisation.

Link to full job description and further details here

Our benefits package includes

• 25 days holiday, plus UK bank holidays
• In addition, Empower is closed between Christmas Day and New Years Day.
• Workplace pension scheme (5% Employer contribution)
• One day a week coworking with the London team, or contribution to coworking space near your home.
• Full career development planning, focused on career goals, and role progression.
• £1,000 equipment budget with additional support for needs uncovered by workplace assessment.
• Annual wellness subscription of your choice, eg: Headspace, Oddbox etc
• Access to on-demand mental health support and tools provided by Spill.
• Free annual exam and glasses contribution if screen use impacts prescription
• Family support: Progressive package inclusive of mental health, miscarriage, conception, menopause, bereavement support. Shared Parental offerings include 12 weeks leave on 90% of normal pay.
• Annual charitable donation: £200 per person donation of your choice, plus a coordinated team fund of £1,000.
• One day per year to volunteer at a place of your choosing.

Our recruitment process

Inviting someone to join our team is a big deal for us and we put a lot of time and effort into the process. We don’t want to waste anyone’s time, so if we figure out we’re not perfect for each other at any stage, we’ll let you know.

1. Apply for the job through the link below.
2. You’ll have a half hour chat over the phone with a member of our recruitment team so we can find out more about your experience and ambitions.
3. If we think you’re a good match for the role, we’ll book you in for a face-to-face interview via GoogleMeet.
4. To keep things fair and for you to show your best, we will provide you with a list of questions we’ll be asking during the interview. For some roles there are also a few short tasks to complete, which we will provide details of well in advance of the interview to give you plenty of time to prepare. This will also be a chance to meet some of the people you’d be working with, and ask any questions about working at Empower.
5. That’s it! If everyone’s happy, we’ll make you an offer.

Apply for the position of Account Executive

Guidance on how to make an application and our recruitment process can be found here.

Use of AI

We work closely in the field of AI and have recently launched our AI Manifesto, which you can see here: https://empower.agency/ai-manifesto/

Whilst we do not condemn or discourage the use of AI, we have adopted an ethical approach to using AI tools which is aligned with our core values and we have committed to disclosing when we have used AI to assist our work.

We feel it is important that we live our values and our commitment to our AI Manifesto and integrate it across all of the work we do at the agency, including recruitment.

In keeping with our Empower values we would like to encourage the same transparency of the applicants in our recruitment process. If you have used AI tools such as ChatGPT to assist you with your answers, we ask that you please let us know. Please be assured that it will not affect the outcome of your application in any way.

Whilst we acknowledge that AI tools are useful at times and we appreciate that job applications can be tedious and repetitive, we would love to hear about your personal experiences and opinions, not those of AI.  We won’t accept applications that are evidently AI generated so please bear that in mind before submitting your application. 

PLEASE NOTE: This position is open to candidates based in the UK only. Please only apply if you are resident in the UK and have existing right to work in the UK.

Follow this link to make an application.

The deadline for applications is Sunday 18th February 2024, 11:59pm GMT.

Our initial half hour telephone chats will take place on 26th and 27th February 2024.

Shortlisted candidates will then be invited to a face-to-face virtual interview taking place via Google Meet on either Monday 4th or Tuesday 5th March 2024.

Please keep these dates free and be aware that there will be a short notice period before each interview.

If you have any questions about the role, please email Catherine Raboteur, HR & Operations Manager, at catherine@empower.agency