Job Opportunity: Digital Account Manager

Empower are always looking for the best Digital Marketing and Communications specialists to join our established team, working with amazing clients that are changing the world for good

Due to a run of recent client and project wins in the climate change sector, we’re looking for a Digital Account Manager with an agency background in B2B digital and social media comms to help run several of our key client accounts.

If you have experience building client relationships and managing in-house and external teams to run effective campaigns and always-on social and digital activity, enjoy project management and problem-solving, and would be excited to help spread digital best practice across the non-profit, charity and NGO sector, this is the role for you.

How to apply

To apply, please send your CV and cover letter via Workable.

The deadline for applications is Sunday 23rd May 2021, 11:59pm GMT.

Please note that we will be interviewing on a rolling basis, so the sooner you apply the sooner we can interview you and the winning candidate can start in the role.

If you have any questions about the role, please email Rachel Whalley Rachel@empower.agency 

About the role

  • JOB TITLE: Digital Account Manager
  • LOCATION: Preferably based in the US or UK, or equivalent time zones
  • WORKING HOURS: 5 days per week, during Monday-Friday working hours (9am-6pm)
  • SALARY: £32,000 – £38,000 / $44,000 – $53,000, dependent on experience
  • START DATE: ASAP

About Empower

Empower run Digital, Social and Content Marketing campaigns for some of the biggest and best charity, nonprofit and social good brands around the world.

Current and previous clients include: UN Refugee Agency, Amnesty International, UNICEF, The Jo Cox Foundation, Science Based Targets Network, Business for Nature, The Green Party, Global Witness, We Mean Business, World Resources Institute, COP26 Climate Champions, The Guardian, RSPCA, The Wildlife Trusts, Medact, UNPRI and ShelterBox.

We run award-winning campaigns, translating our clients’ goals into effective strategy and implementation. We are flexible and inventive, seeing communication challenges as opportunities to develop bespoke approaches. We are happiest when we become the trusted counsel and a friendly sounding board to our clients and their teams. We believe in close collaboration with our clients and an emphasis on working with our clients to deliver results.

Empower is an equal opportunities employer, aiming to recruit from a diverse range of backgrounds.

Our values

Our values are central to our work. We only work with clients and team members who actively demonstrate these values:

  • Driven: We are ambitious, professional and take initiative
  • People-centred: We are kind, generous and human
  • Ethical: We are trustworthy, transparent and fair

Why we’re good to work for

  • Flexible working in a friendly, supportive working environment
  • Hands-on experience developing and implementing the latest digital marketing approaches
  • Work with well-known brands in the social good and charity sector
  • Training in all aspects of digital marketing
  • Do nice work for nice clients with a nice team (nice!)
  • Modern working environment (our stack includes Gmail, Google Drive, Slack, Asana)
  • Remote working (you can work in your PJs if you want to, as long as the work gets done)

Empower has always been a remote-first agency, because we love the work-life balance it brings. So the whole team has always worked from home, and is set up well to do so. But we do plan to return to in-person co-working days (one per month), and face-to-face client meetings as needed later this year, for those in the team who can, and want to.

What we’re looking for

We’re looking for an experienced Digital Account Manager to manage the relationship between Empower and 2-3 of our clients, from client brief through to the final campaign execution and evaluation. 

You will be responsible for a variety of social and digital campaigns as well as establishing and managing a team to deliver an effective social and digital presence for our clients. 

You will be responsible for working with key agency resources including strategy, creative, ads, analysis, copywriting and video production.

With a background in digital comms, social media and / or content marketing, we’re looking for an experienced agency Account Manager who has proven experience in the following areas:

  • Client Servicing: excellent account management and client handling skills
  • Project Management: team player, excellent time management, organisation and adaptability skills
  • Social Media: an understanding of best practice content creation, community management, scheduling, analysis and reporting
  • Communications and Campaigning: experience working in as part of integrated communications and campaigns designed to drive change and awareness

While you don’t need to know all of these areas, the more you do about each of them – even at a basic level – the better.

If you’re missing any knowledge, we’ll work closely with you to train you up in the relevant areas. Plus there’ll be plenty of client work to get you up to speed quickly.

What you’ll be doing

Reporting to the Directors of empower, your responsibilities will include:

Account Management:

  • Day-to day-client servicing
  • Coordinating daily and weekly tasks to ensure timelines are met
  • Maximising digital opportunities to meet client objectives
  • Regular reporting and channel performance analysis

Digital Strategy

  • Setting digital marketing and communications strategies for key clients
  • Running digital audits to assess client performance on digital channels
  • Pulling together reports to track campaign progress

Social Media:

  • Community management on Twitter, Facebook, LinkedIn and Instagram
  • Creating content calendars for clients’ social media presences
  • Writing copy for social channels
  • Briefing designers and video editors on, and managing production of, content 
  • Scheduling prepared content
  • Daily feed monitoring for sharing opportunities, with recommendations
  • Daily contact with clients around other reactive opportunities
  • Analysing and reporting performance of clients’ social media accounts
  • Supporting clients’ wider communications moments – press, events, launches etc

Other:

  • Sharing best practice learnings with the Empower team

Who you are

You are analytical whilst creative with a love for digital marketing and communications, and the ever changing world of digital. Quick to build relationships at all levels, you thrive working in a fast-paced and dynamic team.

Ready to learn and actively seek more work, you’re dedicated to continually learning and improving your skills, to deliver the highest-quality service to empower clients.

You love to be active and would be a natural ambassador for the Empower team.

Experience of remote working and a background in working in agencies a bonus.

What skills and experience you’ll have

  • At least 4 years’ experience, in a digital marketing or communications role (desirable)
  • Experience in the working in one or more of the following sectors: not-for-profit, policy, campaigning, climate change / sustainability 
  • Excellent written and verbal English 
  • Extremely well-organised and practical
  • Amazing at email communication and inbox management
  • Comfortable working closely with clients using tools like Slack and WhatsApp
  • Excellent copywriting skills, especially writing for digital experiences
  • Experience running social media campaigns and community management for clients
  • Comfortable working independently on tasks
  • No degree needed – we’re more interested in your ideas and experience

Apply for the position of Digital Account Manager

To apply, please send your CV and cover letter via Workable.

The deadline for applications is Sunday 23rd May 2021, 11:59pm GMT.

Please note that we will be interviewing on a rolling basis, so the sooner you apply the sooner we can interview you and the winning candidate can start in the role.

If you have any questions about the role, please email Rachel Whalley Rachel@empower.agency 

Ben Matthews
Ben Matthews is the co-founder of Empower Agency. He is a digital strategist specialising in technology, media, government and charity. Ben offers senior client consultancy and trusted counsel, sets strategy, and ensures well-executed implementation for campaigns at all levels. View all posts by Ben >