Service design discovery: what’s your problem?
Your answer to someone else’s problem is not the solution…
Come to the workshop and find out what is. In this workshop we explore what Service Design is and focus in on the first stage of the service design and delivery process, Discovery.
The purpose of Discovery is to help an organisation gain a real understanding of the problems experienced by people attempting to access the service.
Service design can be summed up as collaborative way of designing services.
The session will be interactive, and aims to give you an introduction to the Scottish Approach to Service Design #SAtSD and provide you with some tools to help you discover;
- what people are really attempting to do when they encounter your service
- what their current experience is
- what their needs are as they interact with the service